Privacy Policy

Introduction

Santa Visit ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.

Operator: This service is owned and operated by Peter Howard ("Operator").

Information We Collect

We collect the following information to provide our service:

• Photos: Images you upload of your room for video generation
• Safety scan results: When you upload a photo, we run an automated safety check (e.g., Google SafeSearch) to help block unsafe uploads and assess suitability. This may generate a simple flag/score (e.g., "likely unsafe").
• Email address: We receive your email address from payment records (Stripe or PayPal)
• Payment information: Processed securely by Stripe or PayPal (we do not store card details)
• Order preferences: Your selected options for the video

How We Use Your Information

Your information is used to:

• Generate your personalised Santa video
• Run automated safety and suitability checks on uploaded photos to help keep the service family-friendly and prevent misuse
• Process your payment
• Send you order updates and notifications
• Provide customer support for any order requirements

Your Email Address

We receive your email address from payment records when you complete a purchase through Stripe or PayPal. We want to be clear about how we use it:

• We will never sell your email address or share it with third parties for their own marketing purposes.

We may retain and use your email address solely for the following purposes:

• To assist you with support queries or order requirements
• To communicate with you regarding your order
• To notify you of any issues that may affect your order
• To inform you of any rewards earned through our referral programme (e.g., if someone you referred makes a purchase)
• To contact you regarding promotional offers you may be eligible for through sharing our service

Data Storage & Security

Uploaded photos and generated videos are stored securely on Amazon S3 (Amazon Web Services) encrypted cloud storage buckets. Files are automatically deleted after 30 days.

We use industry-standard security measures to protect your data, including encrypted transfers and secure storage.

Cookies

We use essential cookies/technology to keep the site working and to process payments securely. Our payment providers (e.g., Stripe and/or PayPal) may set their own cookies or use similar technologies as part of fraud prevention and payment processing. We don't control those cookies directly — please refer to their policies for more details.

Third-Party Services

We use the following third-party services:

• Stripe: For secure card payment processing
• PayPal: For secure PayPal payment processing
• Amazon Web Services (S3): For secure file storage
• Google (SafeSearch): For automated safety scanning of uploaded photos to help block unsafe content and misuse
• Google AI Cloud: Vertex API for AI Video generation

These services have their own privacy policies and handle data in accordance with their terms. We only share the minimum information necessary to provide our service.

Referral Cookies

We use only one anonymous on site:

• When a visitor arrives at our website via a referral or affiliate link that contains a referral code, we store that referral code locally in the visitor’s browser for a limited period.
• This is done solely to ensure the correct referral partner is credited if a purchase is made.
• We do not store referral cookies for visitors who arrive without a referral code.
• The stored referral information contains only the referral code itself and does not include personal data such as names, email addresses, or payment information.
• Referral cookies are used only for attribution purposes. They are not used for advertising, analytics, or tracking browsing behaviour across other websites.

Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate personal data
• Request deletion of your personal data (where applicable)
• Object to certain types of processing (where applicable)

To exercise these rights, please contact us.